REPAIR SERVICE

We are humbled that our customers choose to wear Proem for several years until it needs repair. It is very close to our hearts to encourage you to love and repair your garments to ensure the longest garment life possible. 

All good things need maintenance, and this is why we believe that repairs need to be seen as a product of value, however easy to purchase and not too expensive. 

We offer repair service on all Proem Parades products, according to your needs below and we will have it ready for you within 2-4 weeks.

Repair Menu

You can choose between minor or major repair. In the menu below you can decide which type of repair you will need. Below the menu you will find our step by step guide on how to proceed.

Step by step guide

1. Categorise type of repair 

Minor or Major. If you are unsure whether your repair falls within a category, you are always welcome to contact us at hello@proem-parades.com 

2. Marking of repair 

We kindly ask that before you drop off or ship it, you mark the area(s) on the product that needs repair. This will clarify the extent of the repair and help us repair your item(s) faster. 

3. Buy repair 

- Buy minor or major repair(s) online plus shipping forth and back. You will receive a shipping label to print. Hand the package to your nearest GLS point and we will receive it. We will send it back to you as soon as it is ready.

- Buy minor or major repair(s) at our Flagship Store Gothersgade 39, 1123 København K, bringing your garment during our store's opening hours. You can pick it up here as well when the repair is completed.

4. Estimated repair time

Expected repair time is 2-4 weeks. When your repair is complete, you will receive a confirmation email.

Can your product be repaired? 

Sometimes, unfortunately, the damage to a product is irreparable. Therefore, we reserve the right to refuse a repair.  If you are unsure whether your repair falls within a category, you are always welcome to contact us at hello@proem-parades.com. 

We do not make fit changes but we can refer to a local tailor if needed.

Repair vs Claim ?

Claims on a product can be due to manufacturing. In these cases, we take the responsibility for the fault, and repair the item(s) for free. You can contact us at hello@proem-parades.com about it as long as you have discovered it no later than two years after purchasing the item. If the damage is self-inflicted, it will be classified as a repair.