Proem Parades naturally accepts all items, including pre-ordered items, but no later than 14 days from the date of receipt. Items should be returned new, unused and in perfect condition, including all hangtags.
How to Return
Send an e-mail to firstname.lastname@example.org with your order number and the items you wish to return. If you feel like it, shortly share with us why you have chosen to return your purchase? This information would be of great value to us, thanks.
When returning the product, you must pay the return cost. You can choose any shipping method/company. Or bring it back physically for free. Write an e-mail to hello@proem-parades for a scheduled appointment.
You can also choose to buy a return label in our Return Portal and we will take some of the cost.
2100 København Ø
Return your items (free) physically in our office & Showroom at Indiakaj 2,
e-mal for appointment: email@example.com
As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items. The original shipping charges will be refunded.
It can take up to 10 business days for the refund to appear in your account.
Upon returning, you are fully responsible for the product being wrapped securely, to effectively avoid damage while they are in transit. The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below. We do not take responsibility for items lost in shipping when returned, so we recommend you keep a receipt or document with a tracking number as proof that the package was sent.
If you wish to exchange to another size, you must follow above return policy and purchase the product in a different size or color afterwards.