Proem Parades naturally accepts all items, including pre-ordered items, but no later than 14 days from the date of receipt. Items should be returned new, unused and in perfect condition, including all hangtags.
Complementary returns on all DK orders.
Write us and get a free printable return label (DK orders only)
To receive your free printable return label please send an e-mail to firstname.lastname@example.org. Include your order number and let us know which item(s) you wish to return. If you feel like it, shortly share with us why you have chosen to return your purchase. This information would be of great value to us, thanks.
Return your item(s) in our office/showroom for free
You are welcome to return items in person to our office/showroom at Bredgade 65A, 2. sal, 1260 København K. Write an e-mail to email@example.com to make a scheduled appointment.
Choose any shipping method/company
If you wish to return without our printable return label you are welcome to choose any shipping method/company. This return method is on your own account. Please ship to this return address:
Bredgade 65A, 2. Sal
1260 København K
Please ship to the address above. Please send a mail to firstname.lastname@example.org and include your order number and let us know which item(s) you wish to return.
For all returns from outside EU: Please print and include your order confirmation received by email in your return parcel.
Did you get the wrong size
If you wish to exchange to another size, you must follow above return policy and purchase the product in a different size or color afterwards.
As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items. The original shipping charges will be refunded. It can take up to 10 business days for the refund to appear in your account.
Upon returning, you are fully responsible for the product being wrapped securely, to effectively avoid damage while they are in transit. The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below. We do not take responsibility for items lost in shipping when returned, so we recommend you keep a receipt or document with a tracking number as proof that the package was sent.