Proem Parades naturally accepts returns on all items, including pre-ordered items, but no later than 14 days from the date of receipt. Items should be returned new, unused and in perfect condition, including all hangtags. 

How to Return

Send an e-mail to hello@proem-parades.com with your order number and the items you wish to return. If you feel like it, shortly share with us why you have chosen to return your purchase? This information would be of great value to us, thanks.

When returning the product, you must pay the return cost. You can choose any shipping method/company. Or bring it back physically for free.

You can also choose to buy a return label in our Return Portal and we will take some of the cost.

 

Return address:

Proem Parades

Indiakaj 2

2100 København Ø

Denmark 

 

Return your items (free) physically in our office & Showroom at Indiakaj 2,

e-mal for appointment: hello@proem-parades.com 

 

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items. The original shipping charges will be refunded. 

It can take up to 10 business days for the refund to appear in your account.

Upon returning, you are fully responsible for the product being wrapped securely, to effectively avoid damage while they are in transit. The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below. We do not take responsibility for items lost in shipping when returned, so we recommend you keep a receipt or document  with a tracking number as proof that the package was sent.

If you wish to exchange to another size, you must follow above return policy and purchase the product in a different size or color afterwards.