Major Repair (Incl. Shipping forth & back)

 This category includes these specific repairs:

• • Lining Repair

  • Broken bottonhole

  • Broken knit stitch, broken fabric - smaller and larger holes 

  • Others repairs

 

Step by step guide

 

1. Categorise type of repair 

Minor or Major. If you are unsure whether your repair falls within a category, you are always welcome to contact us at hello@proem-parades.com 

2. Marking of repair 

We kindly ask that before you drop off or ship it, you mark the area(s) on the product that needs repair. This will clarify the extent of the repair and help us repair your item(s) faster. 

3. Buy repair 

Buy minor or major repair(s) as a product in our web-shop or in our Flagship Store Gothersgade 39, 1123 København K, bringing your garment during our store's opening hours. You can pick it up here as well when the repair is completed. 

4. Shipping

If you buy repair inclusive shipping, write an e-mail to hello@proem-parades with your order number, telling us that you have bought a repair. We will send you a shipping label to print, and we will send it back to you, whenever repair is ready. 

5. Estimated repair time

Expected repair time is 2-4 weeks. When your repair is complete, you will receive a confirmation email.

 

 

Can your product be repaired?

Sometimes, unfortunately, the damage to a product is irreparable. Therefore, we reserve the right to refuse a repair.  If you are unsure whether your repair falls within a category, you are always welcome to contact us at hello@proem-parades.com. 

We do not make fit changes but we can refer to a local tailor if needed.

Repair vs Claim?

Claims on a product can be due to manufacturing. In these cases, we take the responsibility for the fault, and repair the item(s) for free. You can contact us at hello@proem-parades.com about it as long as you have discovered it no later than two years after purchasing the item. If the damage is self-inflicted, it will be classified as a repair.